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Privacy Policy | Africargo Worldwide Ltd

Privacy Policy

We are committed to protecting your personal information and your right to privacy. This policy explains how we handle your data.

Last Updated: January 1, 2025

Table of Contents

1 Introduction

Africargo Worldwide Ltd ("we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2 Information We Collect

We collect information that you provide directly to us when booking a shipment or requesting a quote.

Personal Identity

Name, Email address, Phone number, and Physical address (for collection/delivery).

Shipment Data

Descriptions of contents, value of goods, and recipient (Consignee) details.

3 How We Use Your Data

We use the information we collect primarily to provide our logistics services. Specifically:

  • Fulfillment: To process your shipping orders, arrange collections, and ensure delivery.
  • Communication: To send tracking updates, invoices, and service alerts.
  • Compliance: To complete customs declarations and satisfy legal requirements with UK Border Force and Nigeria Customs Service.
  • Improvement: To analyze usage trends and improve our website experience.

4 Sharing Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Third-party couriers (e.g., DHL, DPD) or airlines utilized to transport your goods.
  • Customs Authorities: Required by law for the export/import clearance process.
  • Legal Obligations: If required to do so by law or in response to valid requests by public authorities.

5 Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of electronic transmission or storage is 100% secure.

6 Cookies Policy

We use cookies to enhance your experience. These are small text files stored on your device.

  • Essential Cookies: Necessary for the website to function (e.g., login sessions).
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

You can choose to disable cookies through your browser settings, though this may affect site functionality.

7 Your Data Rights

Under GDPR, you have the following rights:

Right to Access: Request copies of your personal data.
Right to Rectification: Correct inaccurate information.
Right to Erasure: Request deletion of your data ("Right to be forgotten").
Right to Object: Object to processing for direct marketing.

8 Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer:

Africargo Worldwide Ltd

160 Maple Road, Penge, London SE20 8JB

Your privacy is important to us.

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